For privacy reasons, please note that any inquiries for information regarding Divine Designs Salon & Spa gift cards can only be made by the verified purchaser of the card and only via email or written request with proof of purchase.  While we are very sympathetic to any customer’s loss of a prepaid Gift Card, new laws were passed by the State of Florida which govern the use of gift cards and make it impossible for us to replace a card which is lost or stolen since the new rules promulgated by the State prohibit us from “expiring” the gift card for any reason.  Therefore, Divine Designs Salon & Spa Gift Cards, once purchased, are not refundable even if they are lost or stolen and we recommend the use of our Electronic Gift Certificates which may help avoid lost or stolen issues that primarily affect physical Gift Cards.   We apologize in advance for this policy but it is one that is necessary since a possessor of a card is the final arbiter of any usage or dispute. Divine Designs Salon & Spa Gift Certificates or Gift Cards have no cash-back privileges.